Questions before you get started.

Straightforward answers to the things people ask most often. If yours isn't here, ping us a human replies within a business day.

Managed Virtual Assistant FAQs

Questions before
you get started.

Straightforward answers to the things people ask most often. If yours isn’t here, ping us a human replies within a business day.

Most clients meet their shortlist within days and have a fully onboarded assistant working inside a couple of weeks.

Yes. We recruit, vet and train a shortlist, then you interview and choose the professional who fits your business.

Absolutely. Our assistants handle inbound and outbound calls from a quiet, professional office environment.

Yes. Assistants are scheduled to match your business hours and time zone.

Let your account manager know. We’ll recruit and shortlist candidates for the additional role the same way we did for your first hire.

HR tracks attendance, Operations holds performance to a standard, and our Quality Control team reviews work on an ongoing basis.

No. Every 250VA assistant works from our secure, fully staffed office — never from home.

Yes. Our offices are HIPAA-compliant, and assistants can be trained for medical billing, insurance verification, and other healthcare-specific tasks.

Not necessarily. Freelancer hourly rates can add up unpredictably, especially with revisions, ramp-up time, or re-hiring after someone leaves. 250VA's flat $1,600/month fee includes management, IT, training, and backup - costs a freelancer engagement often doesn't include but you end up paying for anyway, just less visibly.

Yes. Most clients who make the switch are moving from ad hoc, hourly freelance help to a single dedicated assistant they can build a real working relationship with - the transition typically takes a couple of weeks from first call to fully onboarded.

Unlike a freelancer working alone, your assistant is backed by a management team who can help cover gaps and coordinate a smooth handoff or replacement if needed — so an absence doesn't mean your work stops.

Yes. You interview a vetted shortlist and choose the assistant you want — not one assigned to you at random.

We go back and recruit again - at no extra cost. You're never pressured to choose someone who isn't the right fit.

Mainly a short kickoff to walk through your priorities and any tools or logins your assistant will need. We handle building the onboarding plan around that — you're not left to write a training manual from scratch.

Yes. If the fit isn't right down the line, your account manager coordinates a transition to a new assistant - you're not starting the search over on your own.

Right after the discovery call, before we start recruiting for you. The agreement locks in scope, pricing, and our 30-day fit guarantee - so if your shortlist or your first pick isn't right, you're covered, not stuck.

No long-term lock-in. Your agreement runs month to month, and the first 30 days are covered by our fit guarantee - if it's not working, tell us and we'll fix it or you can walk away. Standard notice applies for cancelling afterward, which we'll walk you through before you sign.

Questions before you get started.

Managed Virtual Assistant FAQs

Questions before
you get started.

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